About Crystal Cars Horsham - Your Trusted Local Taxi Service Since 2010
Crystal Cars has been providing professional, reliable taxi services across Horsham and West Sussex for over a decade. We're committed to safety, professionalism, and customer satisfaction in every journey.
Our Story
Crystal Cars was founded in 2010 with a simple mission: to provide the most reliable, professional, and customer-focused taxi service in Horsham. Starting with just 5 vehicles, we've grown to become West Sussex's trusted transportation provider.
Over the years, we've built our reputation on three core values: professionalism, reliability, and genuine care for our customers. Every team member shares this commitment, whether they're behind the wheel or helping coordinate your journey.
Today, with over 50 modern vehicles and a team of carefully selected, background-checked drivers, we're proud to serve thousands of satisfied customers every month across West Sussex and beyond.
Our Mission, Vision & Values
Our Mission
To provide safe, reliable, and affordable transportation that exceeds customer expectations. We aim to be Horsham's most trusted taxi service by prioritizing punctuality, professionalism, and passenger safety above all else.
Our Vision
To be the leading local taxi service recognized for excellence, innovation, and customer care. We envision a future where Crystal Cars is the automatic choice for anyone needing reliable transportation in West Sussex.
Our Core Values
- Safety: Every journey is safe
- Professionalism: Expert service always
- Reliability: We deliver, always
- Integrity: Honest dealings
- Customer Care: You matter most
Our Team
Crystal Cars' success comes from our dedicated team of professionals. Every driver and staff member is carefully selected and trained to the highest standards.
Professional Drivers
All fully licensed, background-checked, and trained. Average 8+ years experience in professional transportation.
Modern Vehicles
New and well-maintained fleet. Regular servicing, safety checks, and cleanliness standards daily.
Journeys Completed
Over 100,000 safe, satisfied journeys annually. Trusted by thousands of customers.
Customer Rating
Consistently rated highly on Google, Trustpilot, and customer reviews. Customer satisfaction is our priority.
Licenses, Insurance & Compliance
Crystal Cars operates under full legal compliance with all UK transportation regulations. We maintain the highest standards of safety, insurance, and professional conduct.
Licensed Operator
Full hackney carriage and private hire licensing from West Sussex County Council. All licenses current and compliant.
Fully Insured
Comprehensive passenger and liability insurance. Full coverage for all journeys and any eventuality.
Background Checked
All drivers cleared through DBS (Disclosure and Barring Service). Enhanced vetting for passenger safety.
Safeguarding Trained
All staff trained in safeguarding, disability awareness, and customer care. Annual refresher training mandatory.
Data Protection
Fully GDPR compliant. Your data is secure and protected under UK data protection regulations.
Vehicle Compliance
All vehicles pass MOT, maintain insurance, and undergo regular safety inspections. Licensed and roadworthy.
Recognition & Awards
We're proud to be recognized for our service excellence:
Best Local Taxi Service
West Sussex Awards 2023
Top Rated Service
Google 4.9/5 (2024)
Customer Choice Award
Trustpilot Excellence
Experience Crystal Cars Excellence
Join thousands of satisfied customers who trust Crystal Cars for their transportation needs.