Crystal Cars Horsham – Frequently Asked Questions
Quick answers about Horsham taxis, airport transfers, pricing, and booking with Crystal Cars Horsham.
If you still need help, call 01403 252525 or email
info@horshamcars.co.uk.
Booking & Reservations
How do I book a taxi?
You can book online via our secure booking portal , through our mobile app, or by calling 01403 252525. Online booking usually takes under a minute.
How far in advance should I book?
You can reserve up to 30 days in advance. For same‑day journeys, please call 01403 252525 so we can confirm live availability.
Can I change my booking?
Yes. You can amend most bookings up to 2 hours before pickup via our website or app. For last‑minute changes, call our team on 01403 252525.
What happens if I’m running late?
We normally include a 10‑minute grace period after your scheduled pickup time. After that, a waiting charge may apply. If you are delayed, call us as soon as possible so we can assist.
Pricing & Payment
Are your prices fixed or metered?
We use fixed fares based on your pickup and destination, so you see the full price before you book. There is no surge pricing or hidden extras for standard journeys.
Do you charge extra for baggage?
Normal luggage is included in your quoted fare. If you have very bulky items, let us know when booking so we can send a suitable vehicle.
Do prices change at night or weekends?
Our pricing is consistent 24/7. Peak times, evenings, weekends, and bank holidays all use the same fixed‑fare structure for standard bookings.
What payment methods do you accept?
We accept major debit and credit cards, mobile wallets such as Apple Pay and Google Pay, and cash to the driver. Business customers can also request account billing.
Airport Transfers
Do you offer airport meet & greet?
Yes. With our meet & greet service, your driver will wait in arrivals with a name board and help you with luggage. This is ideal for first‑time visitors or business guests.
How do you handle delayed flights?
When you provide your flight number, we monitor it in real time and adjust your pickup if the flight is delayed. You are not charged extra for reasonable delays caused by the airline.
Which airports do you serve from Horsham?
We regularly serve Gatwick, Heathrow, London City, Stansted, and Luton, and can arrange transfers to most major UK airports on request.
Our Service
Are your drivers licensed and insured?
All Crystal Cars Horsham drivers are fully licensed by the local authority, DBS‑checked, and covered by appropriate private‑hire insurance.
Can you provide child seats?
We can provide child seats on request, subject to availability. Please tell us your child’s age when booking so we can match the correct seat type.
Do you have wheelchair‑accessible vehicles?
Yes, we have wheelchair‑accessible vehicles with ramps and securement points. For accessibility bookings, contact us in advance so we can allocate the right vehicle and driver.
How do I report a lost item?
If you think you left something in one of our cars, call 01403 252525 as soon as you can. We’ll contact the driver and check the vehicle.
Do you offer corporate or business accounts?
Yes, we provide corporate accounts with flexible payment terms and priority support. Email info@horshamcars.co.uk to discuss business travel needs.
Still have questions?
If you can’t find the answer you need, our local team in Horsham is happy to help.