You can book a taxi in several convenient ways:

• Call our 24/7 booking line on 01403 25 25 25
• Book online using our secure web booking portal
• Use our mobile app for fast repeat bookings
• Pre-book return journeys at the same time as your outbound trip

For airport transfers, we recommend booking at least 24 hours in advance.

Crystal Cars follows a transparent pricing structure:

• Local journeys: Meter-based fares with clear starting tariff
• Airport transfers: Fixed prices agreed at time of booking
• Night rates: Slightly higher tariff between 11 PM and 5 AM
• Waiting time / extra stops: Discussed and confirmed in advance

You can always request an estimated fare before confirming your booking.

We accept several secure payment options:

• Cash to the driver
• Debit and credit cards (Visa, Mastercard, etc.)
• Contactless and mobile wallets (Apple Pay, Google Pay)
• Business account invoicing for corporate clients

Please let us know your preferred payment method when booking.

Crystal Cars offers a diverse fleet for every journey type:

• 4-seater saloons: Ideal for individuals and couples
• Estates: Extra luggage space for families and airport trips
• 6–8 seater minibuses: Perfect for groups and events
• Executive cars: Business travel and special occasions

Tell us your passenger and luggage requirements so we can recommend the right vehicle.

Yes, we operate 24/7 every day of the year!

• Early morning airport runs and station drop-offs
• Late-night pickups from pubs, restaurants, and events
• Weekend and bank holiday cover
• Christmas and New Year availability (advance booking recommended)

Our control room team monitors all bookings around the clock.

Yes, we can accommodate most accessibility and family needs.

• Child seats: Infant, booster, and high-back seats available on request
• Wheelchair access: Selected vehicles with ramps and secure restraints
• Mobility assistance: Friendly drivers trained to assist boarding

Please mention any special requirements when booking so we can assign a suitable vehicle.

Crystal Cars provides transfers to all major London airports:

• Gatwick Airport – approx. 12 miles (around 17 minutes)
• Heathrow Airport – approx. 55 miles (around 58 minutes)
• Luton Airport – approx. 38 miles (around 48 minutes)
• Stansted Airport – approx. 45 miles (around 54 minutes)
• London City Airport – approx. 42 miles (around 52 minutes)
• Biggin Hill Airport – approx. 32 miles (around 42 minutes)

All airport journeys include flight monitoring and coordinated pickup timing.

Yes, meet-and-greet is available at all airports.

• Your driver waits in the arrivals hall with a name board
• Flight delays are monitored so pickup times are adjusted automatically
• Assistance with luggage from arrivals to the vehicle

Simply request meet-and-greet when booking your airport transfer.

Crystal Cars covers Horsham and a wide surrounding area including:

• Horsham Town Centre, Roffey, Holbrook, Broadbridge Heath, and Southwater
• Billingshurst, Pulborough, Henfield, Crawley Down, and Horley
• East Grinstead, Burgess Hill, Haywards Heath, Lindfield, and Forest Row
• Redhill, Reigate, and other nearby Surrey and West Sussex locations

If your pickup or drop-off is outside this list, call us and we will confirm availability.

Yes, long-distance trips are available on request.

• Direct journeys to London, Brighton, Portsmouth, and other cities
• Business travel for meetings, conferences, and events
• Return journeys and multi-stop itineraries planned in advance

Contact us with your route and schedule for a tailored fixed quote.